Refund policy
Once an order is confirmed, PROTOVILLAGE LIVELIHOOD SYSTEMS PVT LTD - "Graamam" will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.
In case of a Damaged product
Customers must notify us of a damaged product within 5 days of delivery by emailing info@protovillage.org
The email must include: order number, image of invoice, 1 outer packaging image, and 2 clear images of the damaged product.
In case of multiple-item shipments, only the affected product will be replaced.
We will promptly re-send the replacement product after verification.
The replacement shipment will be dispatched within 3–4 business days of approval and delivered within 5–7 business days thereafter (up to 10–12 business days for remote locations).
In case of a Missing product
Customers must notify us of missing items within 5 days of delivery by emailing info@protovillage.org.
The email must include: order number, image of invoice, 1 outer packaging image, and 2 clear images of the opened box with all received items.
Refunds are not possible for missing products, but the missing item will be promptly re-shipped at no extra cost.
The replacement shipment will be dispatched within 3–4 business days of approval and delivered within 5–7 business days thereafter (up to 10–12 business days for remote locations).
Customer emails will be responded to within 24–48 hours, and full assistance will be provided.
In case of spoiled product
Customers must notify us of spoilage within 10 days of delivery by emailing info@protovillage.org.
The email must include: order number, date of packaging/manufacture, and clear images or video of the product.
Please note: Returns will not be accepted due to natural variance in taste, texture, color, or aroma since our products are handmade and natural.No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained.
We will work with you on providing an amicable solution.
Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
Replacement (if approved) will be dispatched within 3–4 business days. Delivery after dispatch will take 5–7 business days (up to 10–12 business days for remote locations).
The email will be responded to within 24-48 hrs, and full assistance will be provided.
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